Refunds and Returns

We want you to be confident in your machine before and after it arrives. This page explains how cancellations and returns work, and what happens if something goes wrong after delivery.

Before you buy

Our used machines are sold as seen. That means they come in their current used condition, with the kind of wear and cosmetic marks you’d expect for their age and use. Any photos we send are a guide, and the cosmetic condition may differ slightly from what’s shown.

Because of this, it’s worth making sure the machine is right for your job before you order. We’re always happy to talk you through specs and condition, so give us a call if you’re unsure.

Cancelling an order

Once you’ve confirmed an order, it can only be cancelled with our written agreement. If we agree to a cancellation, we may charge for any costs we’ve already covered, such as transport, preparation and admin.

Returns

As our used machines are sold as seen, we don’t accept returns unless we’ve agreed to one in writing.

Checking your machine on delivery

When your machine arrives, you or someone you’ve authorised will need to check it over and sign a delivery acceptance note. If anything is damaged, missing or not as ordered, note it on the delivery paperwork there and then. Once the note is signed, the machine is treated as accepted, and we may not be able to accept damage claims raised after that.

If something goes wrong after delivery

Every used machine comes with a warranty. The length of cover is confirmed in your order paperwork and starts on the day of delivery.

If a fault covered by the warranty turns up, we’ll send an engineer to repair it, with parts, labour and call-out included. In the rare case that a repair isn’t possible or wouldn’t make sense, we may instead offer a replacement machine of the same age and quality, store credit or a refund. Any refund or credit won’t be more than the price you paid for the machine, and we’ll need to collect the machine first.

The warranty doesn’t cover things like general wear and tear, tyres, paintwork, battery problems caused by poor charging, accidental damage, misuse or faults caused by lack of servicing. If our engineer attends and finds the problem isn’t covered, the call-out, labour and any parts will be chargeable.

Reporting a fault

Let us know in writing within 48 hours of finding a fault, or by the end of the next working day, whichever is later. Please include a description of the problem, the machine’s serial number, where it is and how to access it, plus photos or video if you can.

Questions or complaints?

Call us on 0330 165 4283. Complaints should be sent in writing. We’ll acknowledge them within three working days and aim to resolve them within 21 working days.

For the full details, see our Used Equipment Terms and Conditions.